Industries

Facilities Management

Is this call-out inside the contract, or billable? Asked when it is logged.

An AMC is revenue earned evenly across a year, punctuated by call-outs that may or may not be chargeable. Consaya asks which one a call is at the moment it is logged — because asked at invoicing time, the answer is always the one that loses you money.

How Facilities Management firms use Consaya

Contract and asset register

Mobilise against a covered asset register with the PPM schedule and scope attached, so both sides know what is included.

Planned maintenance

Recurring work orders generated on schedule, assigned and signed off on site.

Reactive call-outs

Every call records whether it is covered by the AMC or chargeable, and chargeable work gets quoted before it is done.

Parts and subcontractors

Spares, consumables and specialist subcontractors post against the contract that consumed them, so contract-level margin is real.

Billing and renewal

The contract instalment invoices on cycle, extras invoice separately, and renewal review starts before the term ends.

In the UAE

Worker visas, Emirates ID and training records are tracked with expiry dates, and WPS payroll runs for the site teams from the same ledger.

What changes

  • Stop giving away chargeable call-outs
  • Know margin per contract, not per month
  • Renew before the client goes to tender