Industries
Claims that get paid, and a VAT treatment that follows the treatment.
Two things decide a clinic’s money and neither is clinical. Prior approval is the difference between a paid claim and a written-off one — and in the UAE, preventive and basic healthcare is zero-rated while cosmetic work is standard-rated, so the service decides the tax. Consaya models both.
The whole workflow speaks the clinic’s language — patients, visits, episodes of care and discharge summaries, not jobs and tasks.
Verify coverage and capture the insurer’s approval before treatment, because afterwards it is a negotiation.
Submitted claims sit on their own receivable until they are adjudicated. A rejection is a resubmission stage, not a bad debt — which is where most clinics quietly lose money.
Zero-rated and standard-rated income are separate accounts, so the VAT 201 can tell them apart. Zero-rated is not exempt — input VAT on its costs is still recoverable.
Facility licence, clinician licences and malpractice cover are tracked with their expiry dates and a reminder ladder in front of each one.
Preventive and basic healthcare by a licensed provider is zero-rated; cosmetic and elective work carries 5%. Consaya keeps them on separate income accounts so neither is misreported.